Join Our Team!

Please note that all positions are on a purely volunteer basis, thus are unpaid and the majority of work will be take-home. We are all volunteers who share a collective passion for putting together an event for fans by fans.

Additionally, to be eligible for SMASH! Staff you must be at least 18 years old. All roles are interstate, unless explicitly stated otherwise on the role’s page.

Applications may experience delays in responses over the Christmas period.

We will be back up and running in January 2025!

Accounting and Analytics

Accounting and Analytics (AA) team is a support driven department responsible for tracking and facilitating all revenue/expenditure before, during and after the convention as well as predicting and analysing any audience and business trends. By preparing data-driven insights and up-to-date reporting, the AA department aims to drive direction and clarity for SMASH! in both the present and future.

Attendee Experience

Attendee Experience is the foremost department within SMASH!, assisting with the planning and development of ticketing systems and convention way-finding, as well as providing customer service and problem solving for our customers and ticket holders.

There are currently no positions open in the Attendee Experience Team.

Creative

Creative is where the visual magic happens for SMASH! and works closely with the Marketing, IT and People & Culture teams. Primary responsibilities will include developing and maintaining consistency in visual images across all of SMASH!’s website, social media platforms, marketing materials, and other internal design requests. You will be able to showcase your creative skills and gain hands-on experience with a large scale event.

CG Production Manager

The CG Production Manager will work alongside the CG Supervisor, and reports directly to the Creative Director. They will be the primary contact for artists in the CG team, and an intermediate between the CG Supervisor and the artists. You will create schedules, track time and allocation resources, investigate new tracking workflows, and collaborate with supervisors and the Creative Director in hiring staff.

Projects available may include promotional videos, short episodic commercials or other internally initiated projects.

Experienced applicants are encouraged to apply, but no experience is needed for this role other than a passion for creating spreadsheets, a love for organisation, and an interest in being involved with the creation of animated videos. All knowledge required for understanding the 3D pipeline can be taught to successful applicants. Students and individuals from any field are welcome to apply.

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Creative Director

The Creative Department is where the visual magic happens for SMASH! and works closely with Marketing, Sales & Partnership, IT and the People & Culture teams.

As a Creative Director, you are leading a team of artists across distinct disciplines such as illustration, graphic design, motion design, photography, videography & UI/UX Design. Primary Responsibilities include managing resources, communicate discrepancies, formulate project launch plans & development and maintaining consistency in visual images in both a digital and print capacity. Work will be across all of SMASH!’s Website, social media platforms, marketing materials, print & signage and other internal design requests.

You will be able to showcase your creative leadership skills and gain hands-on experience with a large scale event.

Some projects you will oversee include: Annual Hero Art, Ticket development, SMASH! Promotional Videos, Merchandise Production and website content.

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Graphic Designer

The Creative department is responsible for creating brand cohesion, digital designs and visual communication across all of SMASH!

Each designer takes on either solo briefs or collaborates with other designers on the same project, while working closely with members of various departments within SMASH! Projects available may include social media posts, posters, marketing campaigns, print adverts, in-house documents, signage and more.

We recommend those who have studied Graphic Design/Visual Communications, are currently working in the design industry, or have a strong passion for design, to apply for the Graphic Designer position. If you have experience in illustration but are not as confident in your graphic design skills, you can consider applying for the more specific Illustrator position.

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Illustrator

The Creative department is responsible for creating brand cohesion, digital designs and visual communication across all of SMASH!

Each Illustrator takes on either solo briefs or collaborates with other artists on the same project, while working closely with members of various departments within SMASH! Projects available may include social media posts, posters, marketing campaigns, print adverts, in-house documents, signage and more.

We recommend those who have studied Graphic Design/Visual Communications/ Visual Arts, are currently working in the creative industry, or have a strong passion for anime art, to apply for the Illustrator position.

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Voice Actor

As a Voice Actor you are responsible for clearly delivering scripts, working with the CG Supervisor, providing audio files and attending any meetings for the projects. Projects include animated content that will be published on SMASH! social media platforms including YouTube, Facebook video, and Instagram Reels/IGTV, as well as the SMASH! website and any third party collaborations.

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Guests

The Guest Department manages all VIP Guests that SMASH! brings to the event throughout the convention weekend as well as preparing for their arrival, and departure. We also cater to the needs of all VIP Guests, including scheduling, logistics, briefing of events they attend, and act as the general liaison between the VIP Guests and the rest of SMASH! – “by fans for fans”.

There are currently no positions open in the Guests Team.

IT

IT is responsible for all the technical issues and matters prior, during, and after the SMASH! convention. Our responsibilities range from managing the internal background and software of the SMASH! website, to on-the-day technical exercises and duties. SMASH! has a number of systems that help make the convention the great success that it is, many of the which have been developed in-house. The IT infrastructure that we manage is the backbone of the convention, as all departments rely on the systems running smoothly and without delay or fault.

The IT department has a flat management structure with all members reporting directly to the IT Director and advising them of the best possible solutions to meet requirements and achieve goals. The team also employs a principle of “You can ask anyone anything anytime for any reason”, meaning no-one can stop you from asking hard and important questions and suggesting new ideas. SMASH! IT is a collaborative environment where all team members are part of developing projects and direction within the department.

Marketing

Marketing department is responsible for driving revenue for SMASH! by finding an audience for our event and selling tickets to them. We maintain the social media platforms, emails, and the website content by planning and implementing digital campaigns and copywriting. We also liaise with external stakeholders to organise online competitions, pop-up booths, and events.

We’re always looking for creative and self-motivated volunteers to help us create the best SMASH! con. If you’re looking for a career in marketing, joining the SMASH! Marketing team is a great stepping stone to gain real-world experience and advance your career!

Our main responsibilities include:

  • Tracking, forecasting and promoting ticket sales regularly
  • Consulting on ticket pricing strategy
  • Delivering on regular ticket sales targets
  • Creating advertising and promotional campaigns to grow audience and converting existing audience to buyers
  • Developing and managing a loyal community and adding value for existing audience
  • Managing website and email updates to provide current information
  • Promoting event content and information from other departments to further above goals

Operations

The Operations Department are primarily responsible for the build, operational success, and pack down after the weekend activities have concluded.

The Rapid Response Team will be a pivotal role in ensuring that the operation of the weekend runs smoothly and without any issues. As part of this team, you will be the first point of call for any escalations in relation to Operational Readiness throughout the weekend.

People & Culture

Department of People and Culture (DPC) is responsible for looking after volunteers’ well being at SMASH! – from the Staff to the Crew. The department consists of the following sub-departments – Staff Support, Crew Support and Community Engagement.

Staff is responsible for providing timely recruitment support to our Departments in search for on-going volunteer champions known as Staff, as well as supporting our Staff throughout their journey with SMASH!. Crew is responsible for searching for our convention day support champions known as Crew, as well as kicking off training and social events for our Crew team. Community engagement is responsible for developing solutions to engage with the wider community to promote SMASH!’s values. This role is pivotal to develop training and looking after the community within SMASH!.

Together, the department plays a vital part in managing human resources for SMASH! by providing support and advice, facilitating training, and monitoring the well being of all of SMASH!’s volunteers.

There are currently no positions open in the People & Culture Team.

Programming

Programming is one of the largest departments in SMASH! as they manage the curation, planning, and coordination of all our exciting activities and content. From planning new events to creating the programming schedule for the event days, the programming teams play a crucial role to ensure that the SMASH! weekend schedules run successfully and that attendees have awesome things to do.

Our department consists of several teams which include Arts & Crafts, Cosplay, Competitions & Programming Guests, Culture, Gaming, Karaoke, Fan Fiction, Itasha, Maid Cafe, Performances, Panels & Workshops, TCG (Trading Card Games), and Trivia. Each department has at least one Coordinator and an Assistant.

  • Art & Crafts
  • BJD (Ball-Jointed Dolls)
  • Cosplay
  • Competitions & Programming Guests
  • Culture
  • Gaming
  • Karaoke
  • Fan Fiction
  • Itasha
  • Maid Cafe
  • Performances
  • Panel & Workshops
  • TCG (Trading Card Games)
  • Trivia

Production

The SMASH! Production Department is responsible for planning, coordinating, and executing the logistical & technical aspects of all stages at SMASH!. We ensure the stages run smoothly and successfully. We work closely with the Programming and Guests Departments who are responsible for the content, and with the Operations Department who are responsible for the holistic logistics and safety of the convention in its entirety.

Sales & Partnerships

Sales and Partnership (S&P) is where relationships with exhibitors and sponsors are forged and maintained. Our mission is to create a captivating experience for attendees by working closely with businesses interested in being part of SMASH!. As a member of S&P, you’ll be at the forefront of fostering strong connections, ensuring exhibitors and sponsors feel valued and supported throughout their journey with us. Your role will encompass diverse responsibilities, including approaching businesses for exhibition and sponsorship opportunities, collaborating with exhibitors and artists throughout the year, and coordinating closely with various departments within SMASH!.

Sales and Partnership Assistant Director

As the SNP Assistant Director, you're stepping into a role that's more than managerial; it's visionary. Working closely with the Director, you'll be shaping the strategic direction of our partnerships. You're not just managing relationships; you're crafting narratives. Your canvas includes forging collaborations that resonate with our community, where authenticity is the key currency. Your role is to bring the department's vision to life, ensuring that every partnership aligns with the essence of SMASH! – an immersive celebration of culture, creativity, and connection.

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Head of Micro Events

As the Head of Micro Events, you’ll be an integral part of the SNP department, leading SMASH!'s micro-event initiatives and acting as the main liaison between SMASH! and external event partners. This role requires a blend of strategic thinking, hands-on execution, and strong relationship-building skills. The Head of Micro Events will be responsible for developing event proposals, securing resources, and ensuring flawless execution of each event. Working closely with the SNP Director, you will shape SMASH!'s community outreach and strengthen its brand presence by managing unique, smaller-scale events throughout the year. Your leadership in the micro-events space will not only drive attendee engagement but also set the foundation for the Micro Event Account Coordinator’s growth and learning.

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Micro Event Account Coordinator

The Micro Event Account Coordinator supports the Head of Micro Events in all stages of event planning, client interaction, and day-of coordination. This role is designed to provide hands-on experience and mentorship to individuals new to the field, allowing them to develop skills in event management and client relations within a supportive environment. The Micro Event Account Coordinator plays a crucial role in ensuring each micro-event’s success, assisting with everything from client communications to on-site logistics. This role offers a unique opportunity for career growth within the SNP department, as well as a chance to directly contribute to SMASH!'s goal of creating memorable community experiences.

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Partnership Coordinator

The Partnership Coordinator role is an entry-level position within the Business Development team, reporting to the Head of Business Development. This role supports the team by handling client communications, managing administrative tasks, and assisting with new business opportunities. The Partnership Coordinator will have direct client-facing responsibilities and help with larger ones under the guidance of the Business Development Manager. This role offers valuable experience in business development, preparing the Coordinator for future growth within the team.

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Bootleg & AI Art Inspector

The Bootleg & AI Art Inspector will assist the Exhibitor and Artist teams in identifying and reporting bootleg merchandise and AI-generated art before and during the event. This role requires vigilance and a sharp eye for detail to protect both artists and exhibitors from copyright violations. Pre-con, you will support the account managers and coordinators by reviewing applications. On-site, you will patrol the convention floor, responding to any flagged reports by attendees and ensuring all products meet SMASH!’s ethical standards. Reporting to team leaders focused on either bootleg merchandise or AI art, you will be an essential part of upholding the integrity of SMASH! as a safe and creative space.

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Content Collaboration Coordinator

As the Content Collaboration Coordinator, you will support the Head of Content Collaboration in the Sales & Partnership department in managing and executing content across SMASH!'s platforms. You’ll work closely with different departments such as marketing, exhibitors, and social media to ensure that all content aligns with the overall objectives of SMASH! This role is perfect for someone who enjoys working in a fast-paced environment, has a passion for anime and pop culture, and is eager to build a career in content creation and collaboration. You’ll also be responsible for coordinating projects, assisting in the development of content strategies, and helping ensure that deadlines are met while maintaining the high quality expected of SMASH!

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Map Coordinator

The Map Coordinator will assist the Sales & Partnership (S&P) Director in managing the layout and details of the exhibitor map. You'll work closely with Account Managers to understand and fulfill the requests from exhibitors, ensuring that their placements, branding and naming rights are properly reflected on the map. Additionally, you will support the Logistics team by creating storage plans for incoming deliveries. Once the layout is finalized, you'll coordinate with Operations and Creative Departments to ensure the map is both functional and visually appealing for attendees.

This role requires a detail-oriented individual who can effectively manage cross-team communication, making sure all requests are met while maintaining the integrity of the map.

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Prize Coordinator

As the Prize Coordinator, you'll work under the Head of Logistics and the Head of Sponsor & Exhibitor Relations to ensure the smooth coordination of all prizes for SMASH!. Your role is to be the bridge between different departments and exhibitors, helping to manage the expectations of all internal stakeholders while coordinating the distribution of prizes. You’ll also be responsible for working with the Exhibitor team before and during the convention to gather, track and store all prizes securely and coordinate their distribution to ensure that everything runs smoothly.

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Merchandise Coordinator

As the Merchandise Coordinator, you will manage all merchandise-related operations for SMASH!. The Merchandise team plays a crucial role in enhancing the attendee experience by curating and delivering high-quality products that resonate with fans. You’ll be in charge of coordinating stock, assisting with new product design ideas, tracking sales performance and ensuring a smooth sales process during the event. This role requires excellent organisation skills and a passion for creative product management.

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Account Manager

Calling all anime enthusiasts with a flair for sales and partnership magic! SMASH! needs you as our next Account Manager! Become the anime hero behind building epic relationships with exhibitors and sponsors. Craft clever strategies, close deals with a wink, and sprinkle your passion for Japanese pop-culture into every interaction.

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Account Coordinator

As the Account Coordinator at SMASH!, you'll be at the heart of our exhibitors' and sponsors' world! Nurturing existing relationships and fostering account growth will be your mission. With a touch of personalised service, you'll team up with our Account Managers to create memorable experiences for our partners.

Join us on this exciting anime adventure and make SMASH! an unforgettable success! Embrace the spirit of Japanese pop-culture and apply now to be a part of the magic at SMASH! Let's make it a phenomenal journey together!

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