Join Our Team!

Accounting and Analytics

Accounting and Analytics (AA) team is a support driven department responsible for tracking and facilitating all revenue/expenditure before, during and after the convention as well as predicting and analysing any audience and business trends. By preparing data-driven insights and up-to-date reporting, the AA department aims to drive direction and clarity for SMASH! in both the present and future.

Arts & Culture

Arts & Culture plays a crucial role as part of SMASH! To deliver engaging and interactive experiences during the SMASH! Convention weekend, planning and providing activities for attendees to have awesome things to do!

The department oversees various teams of activities, workshops and experiences that promote Japanese culture across SMASH! Offering a variety of opportunities for attendees to engage and participate in.

Attendee Experience

Attendee Experience is the foremost department within SMASH!, assisting with the planning and development of ticketing systems and convention way-finding, as well as providing customer service and problem solving for our customers and ticket holders.

Concert

The Concert Event team is an ad-hoc team which operates based on pre-agreed contracts between external artists or collaborating companies to deliver the events as agreed.

Creative

Creative is where the visual magic happens for SMASH! and works closely with the Marketing, IT and People & Culture teams. Primary responsibilities will include developing and maintaining consistency in visual images across all of SMASH!’s website, social media platforms, marketing materials, and other internal design requests. You will be able to showcase your creative skills and gain hands-on experience with a large scale event.

Executive

As Australia’s leading anime convention, SMASH! has held successful events for almost 20 years and are looking for a skilled and passionate individuals to help lead our team of volunteers to lead the flagship SMASH! event.

The Executive team is comprised of a passionate group of people who aim to uphold the core values of SMASH! and continue to grow and deliver an event that is for the community, by the community. You will be working closely with all of our leaders to guide, support and collaborate to achieve a fun and memorable event.

Gaming

The Gaming department at SMASH! brings out the skill, talent and participation of gamers across the community! The Gaming space provides various activities and showcases for attendees to experience and interact with during the convention days.

The department oversees various teams of gaming events and showcases across the SMASH! convention. Offering a variety of activities for attendees to engage and participate in.

Guests

The Guest Department manages all VIP Guests that SMASH! brings to the event throughout the convention weekend as well as preparing for their arrival, and departure. We also cater to the needs of all VIP Guests, including scheduling, logistics, briefing of events they attend, and act as the general liaison between the VIP Guests and the rest of SMASH! – “by fans for fans”.

IT

IT is responsible for all the technical issues and matters prior, during, and after the SMASH! convention. Our responsibilities range from managing the internal background and software of the SMASH! website, to on-the-day technical exercises and duties. SMASH! has a number of systems that help make the convention the great success that it is, many of the which have been developed in-house. The IT infrastructure that we manage is the backbone of the convention, as all departments rely on the systems running smoothly and without delay or fault.

The IT department has a flat management structure with all members reporting directly to the IT Director and advising them of the best possible solutions to meet requirements and achieve goals. The team also employs a principle of “You can ask anyone anything anytime for any reason”, meaning no-one can stop you from asking hard and important questions and suggesting new ideas. SMASH! IT is a collaborative environment where all team members are part of developing projects and direction within the department.

Marketing

Marketing department is responsible for driving revenue for SMASH! by finding an audience for our event and selling tickets to them. We maintain the social media platforms, emails, and the website content by planning and implementing digital campaigns and copy-writing. We also liaise with external stakeholders to organise online competitions, pop-up booths, and events.

We’re always looking for creative and self-motivated volunteers to help us create the best SMASH! con. If you’re looking for a career in marketing, joining the SMASH! Marketing team is a great stepping stone to gain real-world experience and advance your career.

Operations

The Operations Department are primarily responsible for the build, operational success, and pack down after the weekend activities have concluded.

The Rapid Response Team will be a pivotal role in ensuring that the operation of the weekend runs smoothly and without any issues. As part of this team, you will be the first point of call for any escalations in relation to Operational Readiness throughout the weekend.

People & Culture

Department of People and Culture (DPC) is responsible for looking after volunteers’ well being at SMASH! – from the Staff to the Crew. The department consists of the following sub-departments – Staff Support, Crew Support and Community Engagement.

Staff is responsible for providing timely recruitment support to our Departments in search for on-going volunteer champions known as Staff, as well as supporting our Staff throughout their journey with SMASH!. Crew is responsible for searching for our convention day support champions known as Crew, as well as kicking off training and social events for our Crew team. Community engagement is responsible for developing solutions to engage with the wider community to promote SMASH!’s values. This role is pivotal to develop training and looking after the community within SMASH!.

Together, the department plays a vital part in managing human resources for SMASH! by providing support and advice, facilitating training, and monitoring the well being of all of SMASH!’s volunteers.

Production

The SMASH! Production Department is responsible for planning, coordinating, and executing the logistical & technical aspects of all stages at SMASH!. We ensure the stages run smoothly and successfully. We work closely with the Programming and Guests Departments who are responsible for the content, and with the Operations Department who are responsible for the holistic logistics and safety of the convention in its entirety.

Sales & Partnerships

Sales and Partnership (S&P) is where relationships with exhibitors and sponsors are forged and maintained. Our mission is to create a captivating experience for attendees by working closely with businesses interested in being part of SMASH!. As a member of S&P, you’ll be at the forefront of fostering strong connections, ensuring exhibitors and sponsors feel valued and supported throughout their journey with us. Your role will encompass diverse responsibilities, including approaching businesses for exhibition and sponsorship opportunities, collaborating with exhibitors and artists throughout the year, and coordinating closely with various departments within SMASH!.