Join Our Team!
Please note that all positions are on a purely volunteer basis, thus are unpaid and the majority of work will be take-home. We are all volunteers who share a collective passion for putting together an event for fans by fans.
Additionally, to be eligible for SMASH! Staff you must be at least 18 years old. All roles are interstate, unless explicitly stated otherwise on the role’s page.
Accounting and Analytics
Accounting and Analytics (AA) team is a support driven department responsible for tracking and facilitating all revenue/expenditure before, during and after the convention as well as predicting and analysing any audience and business trends. By preparing data-driven insights and up-to-date reporting, the AA department aims to drive direction and clarity for SMASH! in both the present and future.
Arts & Culture
Arts & Culture plays a crucial role as part of SMASH! To deliver engaging and interactive experiences during the SMASH! Convention weekend, planning and providing activities for attendees to have awesome things to do!
The department oversees various teams of activities, workshops and experiences that promote Japanese culture across SMASH! Offering a variety of opportunities for attendees to engage and participate in.
- Arts & Crafts
- Cultural Workshops
- Cosplay
- Competitions & Guests
Attendee Experience
Attendee Experience is the foremost department within SMASH!, assisting with the planning and development of ticketing systems and convention way-finding, as well as providing customer service and problem solving for our customers and ticket holders.
As the Customer Service assistant, you will work in tandem with IT to utilise our in-house ticketing system to deliver the best experience for our potential customers and attendees. The Customer Service department is also the key team responsible for answering enquiries and solving issues that may be presented from the public related to ticket sales.
As the Entry Experience Assistant, you will work in tandem with Operations to outline, manage and utilise plans provided by the venue to create suitable ingress and egress for the event, along with queue management planning and the creation of logical and suitable accessibility planning.
Creative
Creative is where the visual magic happens for SMASH! and works closely with the Marketing, IT and People & Culture teams. Primary responsibilities will include developing and maintaining consistency in visual images across all of SMASH!’s website, social media platforms, marketing materials, and other internal design requests. You will be able to showcase your creative skills and gain hands-on experience with a large scale event.
Executive
As Australia’s leading anime convention, SMASH! has held successful events for almost 20 years and are looking for a skilled and passionate individuals to help lead our team of volunteers to lead the flagship SMASH! event.
The Executive team is comprised of a passionate group of people who aim to uphold the core values of SMASH! and continue to grow and deliver an event that is for the community, by the community. You will be working closely with all of our leaders to guide, support and collaborate to achieve a fun and memorable event.
Gaming
The Gaming department at SMASH! brings out the skill, talent and participation of gamers across the community! The Gaming space provides various activities and showcases for attendees to experience and interact with during the convention days.
The department oversees various teams of gaming events and showcases across the SMASH! convention. Offering a variety of activities for attendees to engage and participate in.
- Trivia
- Itasha
- Trading Card Games (TCG)
- And of course… Gaming!
Guests
The Guest Department manages all VIP Guests that SMASH! brings to the event throughout the convention weekend as well as preparing for their arrival, and departure. We also cater to the needs of all VIP Guests, including scheduling, logistics, briefing of events they attend, and act as the general liaison between the VIP Guests and the rest of SMASH! – “by fans for fans”.
IT
IT is responsible for all the technical issues and matters prior, during, and after the SMASH! convention. Our responsibilities range from managing the internal background and software of the SMASH! website, to on-the-day technical exercises and duties. SMASH! has a number of systems that help make the convention the great success that it is, many of the which have been developed in-house. The IT infrastructure that we manage is the backbone of the convention, as all departments rely on the systems running smoothly and without delay or fault.
The IT department has a flat management structure with all members reporting directly to the IT Director and advising them of the best possible solutions to meet requirements and achieve goals. The team also employs a principle of “You can ask anyone anything anytime for any reason”, meaning no-one can stop you from asking hard and important questions and suggesting new ideas. SMASH! IT is a collaborative environment where all team members are part of developing projects and direction within the department.
SMASH! IT is looking for people to assist in the capacity of IT Support Administrator. As an IT Support Administrator, you will be responsible for supporting and managing the IT infrastructure that powers the SMASH! non-profit organisation year-round.
The SMASH! IT Department is looking for a new System Administrator. As a System Administrator, you will be responsible for ensuring smooth and reliable functionality of our servers, services and networks throughout the year, and for configuration and monitoring of services and networks required during the convention itself. The candidate is expected to provision new software and services required by the organisation, ensuring that security upgrades are applied in a timely manner, and making performance improvements as required. This position is also involved with software, hardware and services procurement.
Marketing
Marketing department is responsible for driving revenue for SMASH! by finding an audience for our event and selling tickets to them. We maintain the social media platforms, emails, and the website content by planning and implementing digital campaigns and copy-writing. We also liaise with external stakeholders to organise online competitions, pop-up booths, and events.
We’re always looking for creative and self-motivated volunteers to help us create the best SMASH! con. If you’re looking for a career in marketing, joining the SMASH! Marketing team is a great stepping stone to gain real-world experience and advance your career.
Operations
The Operations Department are primarily responsible for the build, operational success, and pack down after the weekend activities have concluded.
The Rapid Response Team will be a pivotal role in ensuring that the operation of the weekend runs smoothly and without any issues. As part of this team, you will be the first point of call for any escalations in relation to Operational Readiness throughout the weekend.
Applications are open but may not be reviewed until mid-September 2025
As part of the SMASH! Rapid Response team, you will be assisting the Operations Team with ensuring that the convention runs smoothly over the SMASH! weekend. Reporting to the Operations Director, the Rapid Response Team will respond to calls for assistance throughout the weekend, ensure all departments have food delivered, repair issues with the build where necessary and ensure all electrical equipment is tested and tagged in line with AS/NZS 3760 standards.
SMASH! has commenced work through an inaugural Accessibility and Inclusion (A&I) Working Group to look for ways to reduce barriers for participation by our diverse attendee and participant communities, particularly for people with disabilities. SMASH! will be applying a social model of disability and be informed by current community needs and expectations.
We are sourcing a team of passionate individuals who can be champions of a Diversity and Inclusion program of work at SMASH and make the convention experience an amazing time for all attendees.
People & Culture
Department of People and Culture (DPC) is responsible for looking after volunteers’ well being at SMASH! – from the Staff to the Crew. The department consists of the following sub-departments – Staff Support, Crew Support and Community Engagement.
Staff is responsible for providing timely recruitment support to our Departments in search for on-going volunteer champions known as Staff, as well as supporting our Staff throughout their journey with SMASH!. Crew is responsible for searching for our convention day support champions known as Crew, as well as kicking off training and social events for our Crew team. Community engagement is responsible for developing solutions to engage with the wider community to promote SMASH!’s values. This role is pivotal to develop training and looking after the community within SMASH!.
Together, the department plays a vital part in managing human resources for SMASH! by providing support and advice, facilitating training, and monitoring the well being of all of SMASH!’s volunteers.
Production
The SMASH! Production Department is responsible for planning, coordinating, and executing the logistical & technical aspects of all stages at SMASH!. We ensure the stages run smoothly and successfully. We work closely with the Programming and Guests Departments who are responsible for the content, and with the Operations Department who are responsible for the holistic logistics and safety of the convention in its entirety.
Sales & Partnerships
Sales and Partnership (S&P) is where relationships with exhibitors and sponsors are forged and maintained. Our mission is to create a captivating experience for attendees by working closely with businesses interested in being part of SMASH!. As a member of S&P, you’ll be at the forefront of fostering strong connections, ensuring exhibitors and sponsors feel valued and supported throughout their journey with us. Your role will encompass diverse responsibilities, including approaching businesses for exhibition and sponsorship opportunities, collaborating with exhibitors and artists throughout the year, and coordinating closely with various departments within SMASH!.
As the SMASH! Business Development Manager, you'll be the ultimate connector and master of bringing in new business. You'll be like the superhero of sales, swooping in to save the day with your charm, charisma, and savvy business skills. You'll be responsible for identifying new opportunities, building relationships with key partners, and working closely with different departments at SMASH! to meet their wants and needs. So get ready, put on your cape, and apply to be our brand new SMASH! Business Development Manager.
The Partnership Coordinator role is an entry-level position within the Business Development team, reporting to the Head of Business Development. This role supports the team by handling client communications, managing administrative tasks, and assisting with new business opportunities. The Partnership Coordinator will have direct client-facing responsibilities and help with larger ones under the guidance of the Business Development Manager. This role offers valuable experience in business development, preparing the Coordinator for future growth within the team.
As the Prize Coordinator, you'll work under the Head of Logistics and the Head of Sponsor & Exhibitor Relations to ensure the smooth coordination of all prizes for SMASH!. Your role is to be the bridge between different departments and exhibitors, helping to manage the expectations of all internal stakeholders while coordinating the distribution of prizes. You’ll also be responsible for working with the Exhibitor team before and during the convention to gather, track and store all prizes securely and coordinate their distribution to ensure that everything runs smoothly.
Calling all anime enthusiasts with a flair for sales and partnership magic! SMASH! needs you as our next Account Manager! Become the anime hero behind building epic relationships with exhibitors and sponsors. Craft clever strategies, close deals with a wink, and sprinkle your passion for Japanese pop-culture into every interaction.
As the Account Coordinator at SMASH!, you'll be at the heart of our exhibitors' and sponsors' world! Nurturing existing relationships and fostering account growth will be your mission. With a touch of personalised service, you'll team up with our Account Managers to create memorable experiences for our partners.
Join us on this exciting anime adventure and make SMASH! an unforgettable success! Embrace the spirit of Japanese pop-culture and apply now to be a part of the magic at SMASH! Let's make it a phenomenal journey together!