Accessibility & Inclusion

COMPANION CARD

If you hold a current and valid Companion Card, your carer may accompany you on the day for free. If you have purchased a ticket online, you do not need to purchase an additional ticket for the carer accompanying. On the day, show your SMASH! ticket and valid Companion Card to SMASH! Staff. They will then verify and provide your carer a free pass.

Parents and carers of children not in the Companion Card program will need to purchase a separate ticket.

Assistance Animals

Assistance animals are welcome inside the venue at SMASH!. Any other animals that do not perform a service or are not trained to do so (such as pets) will not be permitted into the venue. An owner must be able to provide reasonable proof of training if requested by venue staff.

If the assistance animal needs to be taken outside of the venue to relieve itself, notify one of our friendly customer service team members who will direct you to the nearest outdoor area.

Outdoor areas include any grassed area, except children’s playgrounds, including Tumbalong Park and the ICC Sydney Forecourt in between Convention Centre and Exhibition Centre and across from ICC Sydney Administration Office.

TRANSPORT

Located in the heart of Darling Harbour, ICC Sydney is easily accessible by public transport, including light rail, ferry, and train; it is only a 10 minute walk from Central and Town Hall train stations. Secure car parking is available and conveniently located within the Darling Harbour precinct. For more detailed information please see Getting to ICC Sydney.

Car
ICC Sydney has two car park facilities located within the Exhibition Centre and ICC Sydney Theatre, comprising a total of 826 car spaces. Both are wheelchair accessible with ramps and lifts.

Car parks are 24 hours and can be accessed via Darling Drive, Sydney.

Public Transport
Plan your trip with the Transport NSW Trip Planner. Check ‘Accessible services only’ under Mobility in Trip Options. For further information, visit Transport NSW Accessible Travel.

Train
A short walk from Central or Town Hall will take you directly to Darling Quarter, Tumbalong Park and Sydney Visitor Centre. Town Hall and Central Stations are a 10-minute walk from ICC Sydney.

Light Rail
The Light Rail travels right through a number of Darling Harbour stations including ICC Sydney’s stops, Convention Centre and Exhibition Centre. The Light Rail starts at Central Station in the CBD and travels to Dulwich Hill in the inner west.

Bus
ICC Sydney has its own bus stop. Bus routes 389 and 501 stop at Harris Street near Allen Street – a 10-minute walk from ICC Sydney.

GETTING AROUND THE VENUE

ICC Sydney Convention Centre is an accessible venue with lifts and ramps to all attendee areas. You may need to find a SMASH! Staff member or ICC Security to help you access some lifts. For further Accessibility information for ICC Sydney, please visit their website.

PARENTS AND CARERS

A Parent’s Room will be available within the venue.

Pram and stroller parking is unfortunately not available.

More Information

If you require assistance on the day, please approach one of our volunteers or our Information Desks.

Feedback

SMASH! welcomes your feedback on making our convention accessible to all attendees. Please send your suggestions via our Contact page and we will do our best to improve on suggestions.

SMASH! thanks the Sydney Festival for their example in communicating accessibility information.