IT Support Administrator
IT is responsible for all the technical issues and matters prior, during, and after the SMASH! convention. Our responsibilities range from managing the internal background and software of the SMASH! website, to on-the-day technical exercises and duties. SMASH! has a number of systems that help make the convention the great success that it is, many of which have been developed in-house.
The IT infrastructure that we manage is the backbone of the convention, as all departments rely on the systems running smoothly and without delay or fault.
The IT department has a flat management structure with all members reporting directly to the IT Director and advising them of the best possible solutions to meet requirements and achieve goals. The team also employs a principle of “You can ask anyone anything anytime”, meaning no-one can stop you from asking hard and important questions and suggesting new ideas. SMASH IT is a collaborative environment where all team members are part of developing projects and direction within the department.
SMASH! IT is looking for people to assist in the capacity of IT Support Administrator. As an IT Support Administrator, you will be responsible for supporting and managing the IT infrastructure that powers the SMASH! non-profit organisation year-round.
Responsibilities
This role not only expects the candidate to be diligent in actioning and/or responding to support requests and issues in a timely manner, but also be proactive in spotting potential issues and possible improvements to the SMASH! IT infrastructure, and using their skills to implement the fixes and/or improvements to promote efficiency and productivity of other teams.
Key Responsibilities:
- Frontline support for virtually all IT-related matters from SMASH! staff.
- Provisioning and deprovisioning of IT infrastructure and software for SMASH! staff, as required.
- Managing access to existing IT infrastructure within the SMASH! organization (e.g. setting up accounts, modifying user permissions).
- Collaborating with other departments to gather feedback on existing, and advise on potential implementations of new IT infrastructure.
- Developing/maintaining Quality-of-Life services or systems to assist SMASH! staff's day-to-day operations.
- Where necessary, upskilling on third-party services/systems to be used by SMASH! staff
Skills, Knowledge, and Experience
To be successful for this role we're looking for the following skills:
Essential Skills & Knowledge, Experiences, Qualifications
- Have intermediate familiarity, or prior experience with the following frameworks and services:
- Google Workspace / Google Admin (both admin systems and core products)
- Google Apps Script
- JavaScript (Node, V8 runtimes)
- Have domain-specific technical knowledge.
- Be easily contactable via email and mobile phone.
- Be able to quickly upskill in specific third-party services/software where necessary.
- Be able to coordinate with other departments and explain technical concepts in an accessible manner.
- Be driven to point out issues and suggest improvements where possible.
- Have a good understanding of when to say "NO".
Desirable Skills & Knowledge, Experiences, Qualifications
- Having intermediate familiarity, or prior experience with any of the following frameworks and services:
- Microsoft Azure AD / Entra
- Python
- Express.js
- Monday.com
- Atlassian product suite
- APIs: Slack, Discord, Google (Sheets, Admin SDK, etc)
- Having intermediate familiarity, or prior experience with IAM IdPs.
- Having previous experience in a customer support/help desk role.
- Residing in the East Coast of Australia (e.g. Melbourne, Sydney, Brisbane)