Senior Crew Coordiantor
The Department of People & Culture (DPC) Crew Team is a dedicated team for our Crew Volunteers, where our Vision & Purpose is to uphold a high standard of:
- Volunteering experience and wellbeing
- Volunteering development and opportunity
- Cultural standards and strategy
- Volunteering resource and records
In pursuit of our vision and purpose, the Crew Team look to specifically:
- Recruit new Crew Members: Utilise various platforms within SMASH! (website, social media) to help grow the team, as well as the opportunity to visit various other activities around NSW.
- Crew Wellbeing: Ensure training is of the highest standards to prepare Crew members for the event, they are looked after with breaks, and look towards a continuous improvement cycle via feedback to grow and evolve.
- Crew Records: Maintain accurate records securely using internal systems.
Grievances and Conflicts: Be a voice and a conduit for grievances, to resolve amicably and professionally.
As a Senior Crew Coordinator, you are a core part of the Crew Team. The responsibilities of your team are mainly to:
- Receive and carry out direction from your Crew Director
- Carry out the responsibilities and deliverables of the Crew Team, aligning to DPC’s Vision & Purpose
- Maintain strict confidentiality on sensitive information
- Embodying & upholding SMASH! culture
- Motivate, lead and inspire Crew through engagement activities.
- Monitor and respond to Crew related enquiries in a timely manner.
- Maintain Crew wellbeing and support ensuring safety for these volunteers.
- Managing and maintaining Crew records
- Plan and deliver Crew training
- Plan and deliver Crew recruitment
- Receive and facilitate Crew grievances & conflicts
- Manage and deliver Crew social platforms & initiatives
- Resolve conflict between attendees, Crew and Staff
- Assess risk during event planning or volunteer initiatives
Essential Skills & Knowledge, Experience, Qualifications
- Compassionate & empathetic
- Social & approachable
- Skills in Excel/Google Sheets
- Strong communication skills
- Extensive understanding & appreciation for confidentiality & respect
- Contactable on a regular basis online and over the phone
- Attend meetings, workshops and activities as required
- Available for convention days in Sydney, and others as required with the role
- Conflict resolution
- Risk assessment
- Leadership qualities & experience
- Previous volunteer or customer service experience
Desirable
- Experienced in event coordination and delivery.
- Studying or working in the field of Human Resources
- Proficient in data management