Coordinator

As a Coordinator, you’ll play a key role in shaping the heart of our Maid Café by ensuring smooth operations, supporting our team, and helping deliver a consistently magical experience for guests. This is a leadership role that balances care with capability: you’ll be responsible for the development, safety, and well-being of our maids and butlers, while also upholding the high standards our café is known for.

This is a role for someone self-motivated, thoughtful, and passionate about what Maid Cafés represent. You are empowered to make decisions and drive progress independently while taking full ownership of your responsibilities.

Key responsibilities:

  • Managing and implementing services delivered to our guests
  • Preparing access controls, floor layout and service procedures
  • Ensuring high standards of dress, bearing and discipline

Coordinators are in command of Maid Café services delivered at the flagship SMASH! event. They’re responsible for shaping and executing the plans that bring our café to life; that every detail contributes to a smooth, successful, and unforgettable experience. Coordinators exercise control through Assistant Coordinators, who help make things happen.

Additional responsibilities:

  • Equipping our maids and butlers to effectively deliver services
  • Reviewing security controls for online and physical environments
  • Liaising with venue staff to ensure operational requirements are met
  • Continuous improvement of service delivery (front-end execution) and operations (back-end systems)
  • Championing guest experience
  • Exemplary conduct in representing the Maid Café

Essential

  • Ability to adapt, problem-solve and stay composed under pressure
  • Strong communication and reasoning ability
  • A team-oriented mindset grounded in passion and humility
  • Passion for the hospitality industry and crafting enriching experiences

Desirable

  • At least two years with SMASH! Maid Café as a maid or butler
  • Experience in food and beverage management
  • Ability in perceptual speed, flexing personality and prioritisation

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