Ticketing Policy

Refunds

Refunds and ticket downgrades are not permitted unless for exceptional circumstances. Such requests must be made via our Contact page by Saturday 15th November, 2025 at 11:59pm AEST (UTC +10:00). Please consider your purchase carefully before proceeding with your order.

CHANGES, UPGRADES & DOWNGRADES

You may choose to change a single day or upgrade your SMASH! Chibi Tickets before online sales close on Saturday 15th November, 2025 at 11:59pm AEST (UTC +10:00) or SMASH! Chibi 2025 tickets sell out. Changes and upgrades will not be available after the closing date or if sold out, whichever occurs first. Please consider your order carefully when you upgrade as the process cannot be reversed.

The following changes or upgrades are allowed:

Saturday Pass ($27.50*) → Sunday Pass ($27.50*)

Sunday Pass ($27.50*) → Saturday Pass ($27.50*)

Saturday Pass ($27.50*) → Weekend Pass ($45.00*)

Sunday Pass ($27.50*) → Weekend Pass ($45.00*)

Single pass of any type → Multiple passes of any type (does not have to be the same type)

*1.1% + $0.30 Handling fee applies.

Downgrades are generally not permitted unless for exceptional circumstances.

Ticket TRANSFER

All tickets are non-transferable to the following year.

Purchased tickets not redeemed at the main SMASH! 2025 convention cannot be used for entry to SMASH! Chibi.

Purchased tickets for SMASH! Chibi 2025 are transferable to other individuals with no extra fees incurred. Ticket holder changes can be made by logging in to your SMASH! account, selecting the individual tickets and changing the ticket details.

Name changes to tickets must be made before online sales close on Saturday 15th November, 2025 at 11:59pm AEST (UTC +10:00).

If you are choosing to transfer your ticket to another person, both parties agree to do so at their own risk - SMASH! is not responsible for any misrepresentation or loss of access to SMASH! that may occur during the transfer and will not be able to assist in these circumstances.

ON THE DAY PURCHASE

Saturday Pass – $27.50**

Sunday Pass – $27.50**

Weekend Pass – $45.00**

** Card payment fees apply.

Tickets marked as SOLD OUT on our website will NOT be available for purchase at the door on the day of the convention.

SMASH! does not endorse or recommend purchasing tickets from a third party. SMASH! will not be responsible for any potential losses incurred from purchasing your ticket from a third party.

LOST WRISTBANDS

Wristbands will be issued once your tickets have been scanned. One wristband per person. If your wristband is lost or misplaced, unfortunately, we are unable to issue a replacement.

Please keep your wristband safe and visible at all times. Anyone without a valid wristband will be asked to leave the venue. Tickets that have already been scanned cannot be used in place of a lost wristband.