Ticketing Policy

Ticketing Policy

REFUNDS

Refunds and ticket downgrades are generally not permitted unless for exceptional circumstances. Such requests must be made via our Contact page by Sunday 10th October, 2021 at 11:59pm AEST (UTC +10:00). Please consider your purchase carefully before proceeding with your order.

CHANGES, UPGRADES & DOWNGRADES

You may choose to change or upgrade your SMASH! Ticket before online sales close on Sunday October 10th, 2021 at 11:59pm AEST (UTC +10:00). Changes and upgrades will not be available after the closing date. Please consider your order carefully when you upgrade as the process cannot be reversed.

The following changes or upgrades are allowed:

  • Saturday Day Pass ($40.00*) → Sunday Day Pass ($40.00*)
  • Sunday Day Pass ($40.00*) → Saturday Day Pass ($40.00*)
  • Saturday Day Pass ($40.00*) → Weekend Pass ($55.00*)
  • Sunday Day Pass ($40.00*) → Weekend Pass ($55.00*)

*2% Handling fee applies.

Downgrades are generally not permitted unless for exceptional circumstances.

Ticket TRANSFER

All tickets are non-transferable to the following year. (Note: Tickets purchased for SMASH! 2020 are valid for SMASH! 2021)

Purchased tickets are transferable to other individuals with no extra fees incurred. Name change requests can be made by following the link provided in your ticket order email.

Name changes to tickets must be made before online sales close on Sunday October 10th, 2021 at 11:59pm AEST (UTC +10:00).

On the day purchase

  • Saturday Day Pass – $48.00**
  • Sunday Day Pass – $48.00**
  • Weekend Pass – $60.00**

**Card payment fees apply.