FAQ

FAQ

Artist Market - General

What is the SMASH! Artist Market?

The SMASH! Artist Market is a space for artists from across Australia and from around the world to sell, exhibit, and showcase their unique talents and creativity.

What am I allowed and not allowed to sell?

You are allowed to sell your own fanart or original art. You are not permitted to sell mass-produced merchandise or official anime merchandise. We also have strict policies against selling copy-paste work and stolen artworks.

What is the price?

The cost of a Half Table package is $190.
The cost of a Full Table package is $350.
The cost of a Double Table package is $700.

What do I get with the table?

A Half Table package includes one (1) pass, one (1) chair, a black table cloth (shared) and a backing wall (shared).

A Full Table package includes two (2) passes, two (2) chairs, one (1) black table cloth and a backing wall.

A Double Table package includes four (4) passes, four (4) chairs, two (2) black table cloths and two backing walls.

What is the size of the table?

A Half Table is 0.9m x 0.75m.
A Full Table is 1.8m x 0.75m.
A Double Table is 3.6m x 0.75m.

Can I get extra passes for a helper?

The Half Table package comes with one (1) Artist Pass.
The Full Table package comes with two (2) Artist Passes
Lastly, the Double Table package comes with four (4) Artist Passes.

Additional Artist Passes cost $55 each, with a maximum of four (4) Artist Passes per package. (Artists with the Double Table package cannot request additional Artist Passes).

How will applications be handled this year? What is the process?

Based on feedback from artists and attendees of SMASH! last year, we will be continuing with a juried system for the SMASH! 2020 Artist Market. All submitted applications will be evaluated with final judgments based on a set criteria that is fair for all. As such, early submission of an application will not guarantee a table spot as in previous years.

We believe in being open about the criteria of our juried selection process. The most important factors in the evaluation of applications include:

  • Adherence to SMASH! Artist Market Rules and Guidelines, with removal of any incomplete or duplicate applications.
  • Diversity of product offerings, merchandise, and mediums. We believe a variety of media within the population of artists will benefit both attendees and artists.
  • Professionalism. Your application should exhibit a level of care that assures the jurors that you will bring quality content to SMASH!
  • Relevance to SMASH! as a family-friendly anime and manga convention. Rather than relevance to our theme for the year, it is regarding relevance to our target audience.
  • Quality of portfolio. This does not refer to having a unique artistic style but rather the clarity and completedness of your portfolio. Jurors are looking to see if your art meets the minimum technical skill for selling in a professional arena.

Applications will be taken from 1st March 2020 to 22nd March 2020. It is the applicant’s responsibility to take time in filling out the form and ensure it is submitted in the most complete and error-free manner possible. Careful attention should be paid to the email and social media fields to make sure there are no misspellings.

How and when will I know if I am successful?

Once the application period is closed, applicants can expect to receive table offers or waiting list notifications via email by the end of April.

Why was I not accepted?

There are many reasons why an application may have not been accepted (or waitlisted.) This includes (but is not limited to) incomplete applications, misspelled emails, but more than anything a large number of qualified applicants. Unfortunately, table spots are limited and no decision is ever personal. Staff members evaluating Artist Market applications will recuse themselves for any applications of family or friends with close ties to ensure the fairest decisions and best experience.

If accepted, what should I expect?

Before the convention:
Make sure to pay for your table and passes to receive your tickets!

On the Friday before the convention:
Artists can arrive on Friday to begin setting up their table. Artists can also begin setting up their table on Saturday morning before the event if they wish. All artists should be wearing their own supplied High Visibility vests during both set up and pack up.

For enquiries or assistance on the day please contact a member of the SMASH! Exhibitor and Sponsors team.

On the Sunday Night of the convention:
After the event ends at 5pm on Sunday all artists should immediately begin packing up their tables and exiting the venue. Please bear in mind only individuals with Artist Passes will be permitted to remain in the venue during pack-up hours. Those with regular Attendee Passes will be asked to leave the venue.

Are there any other ways I can promote my work?

Artists may donate artwork as a prize to one of the numerous events and activities running at SMASH! 2020 (e.g, trivia competition). Artists can also apply to host their own workshop or panel discussion in our panel rooms. These are just some of the various options, please ask us for more details when applying so that we can cater to you!

Artist Market - Portfolio Advice

What kind of artworks should I put in my online portfolio?

We want to see at least 10 completed and recent examples of your work – ideally examples of work that you intend to sell at SMASH! or make you unique as an artist. Whether you decide to populate your online portfolio with fan art or original art is completely up to you, as long as it is relevant to SMASH!. If you are intent on selling non-digital work (e.g. handmade items, accessories, clothing), please take large, high quality photos and submit those in your online portfolio.

If you have photos of artist tables from previous SMASH! years or other conventions, you are also allowed to submit those in your online portfolio.

What kind of artworks should I NOT put in my online portfolio?

Please do not include unnecessary or incomplete materials in your online portfolio. This includes but is not limited to: works in progress, blog posts, personal photos, rough sketches/doodles. We want to see your examples in a way that requires the least amount of clicking and sifting through content. Traced art from official or non-official sources is strictly not allowed.

What if I want to share a table with another artist?

You may submit multiple online portfolio links so please make sure each portfolio supplied showcases only one artist’s art. Do not have one portfolio link showcasing the artworks of multiple artists.

If there are multiple artists sharing one table, please ensure portfolio links and social media links are available for all artists sharing the table. Multiple links for a particular field can be separated by a comma (,).

I’m an artist of a less common type of art (e.g. cosplayer selling cosplay prints.)

We may make exceptions for artists intent on exhibiting with less common forms of art. Please email us at artists@smash.org.au before submitting your application.

For artists selling their own cosplay prints, the standard rules and guidelines apply. Please ensure that your online portfolio is populated with large, high quality photographs of your work, photo books, and/or prior tables.

Can I use Facebook, Instagram, Etsy, or Twitter as my portfolio link?

Please do not submit these social media links as your portfolio link. We want to see a concise portfolio of your best work examples and products you might sell. If you do not currently have your own website, Deviantart, Pixiv, Tumblr, or ArtStation, you can easily create one for free.

Why do you need my Facebook, Instagram, Etsy, or Twitter?

Your social media links will be used for verification purposes as well as supplementary material for your application, if it is deemed necessary.

Any strict requirements that I should know about?

If your portfolio does not meet these requirements, your application will be rejected.

  • Ensure that each artist’s online portfolio link supplied is working and available throughout the period you are being considered for a table. If we attempt to visit your online portfolio and the link is broken, your application will be rejected.
  • Your portfolio must consist of at least 10 examples of your artwork. These should demonstrate your best work and should be indicative of what you want to display or sell at your table. Please do not include sketches or incomplete works.
  • All the artwork presented in your portfolio should be your own. The SMASH! Artist Market is strictly against traced or reproduced art.
  • Each artist’s portfolio link should be available at a single URL leading to ONE of the following: your own website, Deviantart, Pixiv, Tumblr OR Deviantart. If you do not currently have such a page, you can easily create one for free.

My question isn’t on here!

If you have a question which is not available on the FAQ, please email us at artists@smash.org.au and the Artist Market team will try to get back to you ASAP.

Online Sales

When do online ticket sales open?

Online ticket sales will open February 2nd 2020, 10.00 am AEST (Australian Eastern Standard Time). Early Bird rates will apply, so plan accordingly!

When do online ticket sales close?

Early Bird rates will finish on February 16th 2020, 11.59 pm AEST (Australian Eastern Standard Time). Ticket sales will finish on 7th July 2020, 11.59 pm AEST.

Are there any advantages of pre-purchasing a ticket?

Pre-purchase tickets holders not only get to benefit from a reduced ticket price, but they also gain access to the convention before those who decide to purchase on the day. This is especially helpful for those who would like signing wristbands or a Maid Cafe reservation!

What payment methods do you accept online?

We accept both Visa and Mastercard debit/credit cards. Unfortunately, we do not accept American Express or UnionPay cards.

If you wish to pay via cash prior to the convention, please keep an eye out on our social media for our pop-up booths.

What ticket should I buy? Single day or the Weekend bundle?

We would highly recommend the Weekend ticket in case you miss out on some of our more popular events and activities, such as our guest signings, panels, and of course, Maid Cafe!

If you only wish to attend one day of the Convention, you are more than welcome to purchase a single Saturday or Sunday general admission ticket. Please bear in mind that your tickets will only allow entry to the Convention for the dates specified.

Please keep your Weekend ticket PDF handy as it will be required for entry on both days!

Why do you charge a handling fee?

As SMASH! is a not-for-profit organisation which is organised by a great team of volunteers, by the fans for the fans, the handling fee allows us to provide online booking services so you can secure your ticket online before the convention. Without this fee, the cost would be passed onto other areas of the convention and limit the large amount of completely free content that SMASH! has on offer.

Why do I need to provide my details to place an order?

Your details will allow us to issue your ticket and receipts correctly. If there’s a problem with your order, it will also help us verify your identity. If you do forget your ticket or it doesn’t work on the day, we can check your ID and sort things out for you! Please ensure you use your full legal name and double check for spelling mistakes. Please refrain from using screen names.

I’m from overseas, do I use my home address?

Yes – please enter your home residential address, so if you lose your ticket we can verify your purchase.

I want to buy lots of tickets, do I have to make multiple orders?

When you purchase your tickets online, you will be asked to create an account. This is completely optional but makes it easier for you to view everything in one place. Once you create an account, you will be able to purchase multiple tickets in one order, upgrade tickets and even purchase ticket add-ons, where available. Your order will also be saved under your account and can be reviewed at any time, so we highly recommend creating an account to save your purchases. If you choose to check out as a Guest, you will be required to create a new order for each ticket you wish to buy.

Please check that you add the names of all the people you’re ordering tickets for. Unfortunately, we are unable to offer group discounts on any of our tickets.

How will I get my ticket?

After we have processed your payment successfully, you will receive a confirmation email outlining your order number and total amount paid. You will also receive an email containing a PDF with your tickets – look out for this! It can end up in junk/spam folders.

If you can’t find your tickets after 48 hours of purchase, please send us an email via Contact Us

If I buy tickets for other people, does everyone need to arrive at the convention at the same time?

Nope! Each person you order a ticket for will have their own personalised ticket. You could, for example, send your friends’ ticket PDF file to them who can print their own ticket and meet them inside the Convention if you are making separate ways to the venue.

Can I scan my ticket barcode on my mobile device?

Of course! You are able to have your barcode on your mobile device – as long as the screen brightness is at the highest option and the screen is unobstructed i.e. scratched/cracked. We do also accept printed PDFs in the event that your mobile device isn’t viable.

I’ve bought my tickets online but I haven’t received them!

After we have processed your payment successfully, you will receive a confirmation email outlining your order number, the total amount paid and a receipt. A ticket PDF will also be emailed to you.

If you can’t find your tickets after 48 hours of purchase, please send us an email via Contact Us

Can I upgrade my pre-purchased ticket?

Absolutely! To upgrade your ticket, simply log into your SMASH! account at tickets.smash.org.au. Then follow the guide here to upgrade your ticket/s!

If you don’t have a SMASH! account or are having difficulty upgrading your ticket, please send us an email via Contact Us so we can assist! Please keep in mind – downgrades and refunds are generally not permitted so select carefully.

One of my friends can’t make it. Can I give the ticket to another friend? / I can’t make it. Can I let someone else use my ticket?

Absolutely! You can edit the name on the ticket through your SMASH! Ticket account. Simply log in, change the necessary details and save. When the tickets are released, it will arrive in your email account so ensure you send it on!

Can I change the date of my ticket?

Yes! As the price of Saturday and Sunday are the same, you can edit the day you wish to attend. Please log in to your SMASH! account, hit the ‘edit’ button next to your ticket and change the day. Hit save and it should process. You do not need to pay anything more – that’s it!

If you are having difficulties in completing this, please send us an email via Contact Us.

Do you offer special discounts or deals for groups?

At SMASH!, prices for all ticket types are the same for all attendees whether they are purchasing tickets together or individually. However, please ensure the details and tickets for each member of your group are correct before purchasing in the event that there is a problem with your order.

What is your policy on refunds?

SMASH! does not generally offer refunds on ticket purchases. Please read our Ticketing Policy for more information.

Volunteer Enquiries

How will I know I have been accepted into volunteering for SMASH!?

Registration for 2020 on-the-day volunteers (SMASH! Crew) are now OPEN.

Successful applicants will be contacted after applications close.

What is the minimum age to volunteer at SMASH!?

At the time of your application, you must be 16 years or older to volunteer. The exception to this is for Maid Cafe, where you have to be 18 years or older at the time of your application to volunteer. If you are under the age of 18, you will need parental
consent to participate at SMASH!.

Is food and drink provided?

All volunteers are provided with lunch and water on Saturday and Sunday of the SMASH! convention. We will try our best to cater to any dietary requirements but please remember to tell us in your application.

Do we get breaks? I want my break at a specific time, is this possible?

YES! We all need breaks during the day and we will try our best to cater to time specific breaks. However, with a large volume of volunteers to consider, options may be restricted.

Do I have to volunteer both days? Can I volunteer with my friend?

You do not have to volunteer for both days and you are welcome to apply with your friend. We want you to enjoy the convention as much as you can, however please understand that there are many different tasks on the day and there is no guarantee that both
you and your friend will be accepted together in the same section.

I live interstate. Can I still volunteer?

We accept volunteers based on their applications as long as you are currently living in Australia.

I can’t speak English too well. Can I still volunteer?

We welcome everyone! Your selection is based on how well you respond to the questions on the form, so please take your time filling it out.

Can I volunteer and cosplay at the same time?

Definitely! All volunteers have the option to cosplay so long as it does not interfere with your assigned role.

Do I get paid during the event?

SMASH! is a non-profit organisation run by fans for fans! No volunteers receive monetary compensation. We are all volunteers, even the President and the Chairperson!

Can I get a guest signing done on the day?

Every volunteer is allocated breaks and you are more than welcome to attend any scheduled events or signings during that time but there is no expectation that volunteers will be able to obtain a guest signing by volunteering at SMASH!.

Are there any requirements to become a SMASH! volunteer?

At the time of your application, you must be 16 years or older to volunteer. The exception to this is for Maid Cafe, where you have to be 18 years or older at the time of your application to volunteer. If you are under the age of 18, you will need parental
consent to participate at SMASH!. You must also be currently living in Australia.

I've never had any work or volunteer experience. Can I still apply?

You can apply to being a SMASH! volunteer without any experience. We are looking for fun and responsible people to join our ranks.

Are there any benefits for becoming a SMASH! volunteer?

As a SMASH! volunteer, you will be entitled to free entry for both days, food and water, as well as being presented with a SMASH! Volunteer Certificate upon completion of your volunteer duties. We often invite volunteers to do more for the organisation
and encourage them to apply to be permanent staff members so that they can contribute in more ways for next year’s convention!

So Training Day is compulsory – if I do not attend the compulsory training, what happens then?

We will provide you with all essential training. The training days are compulsory. If you can not attend the training days and do not provide us with an adequate reason, we will unfortunately have to discontinue your status as a SMASH! volunteer.

Can I choose which department I wish to volunteer in?

You can select your preferences to the department you wish to volunteer for. However, keep in mind that with so many volunteers, you may not be allocated to your first preference, in which case you’d be allocated to your second, or third. Your allocation
is dependent on our volunteer requirements.

I want to clarify a personal problem. Who do I contact?

Feel free to contact via our Contact page. We are here to answer any and all questions you have about cats and of course volunteering.

What jobs am I expected to do on the day?

Volunteers will be assigned to a department during the convention. Volunteer duties vary from department to department. Please visit our Volunteer page for further information regarding each department.

My question hasn’t been answered.

We’d be happy to help!

Get in touch via our Contact page and we’ll do our best to assist you.