FAQ

FAQ

Artist Market - General

What is the SMASH! Artist Market?

The SMASH! Artist Market is a space for artists from across Australia and from around the world to sell, exhibit, and showcase their unique talents and creativity.

What am I allowed and not allowed to sell?

You are allowed to sell your own fanart or original art. You are not permitted to sell mass-produced merchandise or official anime merchandise. We also have strict policies against selling copy-paste work and stolen artworks.

What is the price?

The cost of a Full Table package is $350 AUD.

What do I get with the table?

A Full Table package includes two (2) passes, two (2) chairs, one (1) black table cloth and a backing wall.

What is the size of the table?

A Full Table is 1.8m x 0.75m.

Can I get extra passes for a helper?

The Full Table package comes with two (2) Artist Passes

Additional Artist Passes cost $55 each, with a maximum of three (3) Artist Passes per full table.

How will applications be handled this year? What is the process?

We will be continuing with a juried system for the SMASH! 2022 Artist Market. All submitted applications will be evaluated with final judgments based on a set criteria that is fair for all. Early submission of an application will not guarantee a table spot.

We believe in being open about the criteria of our juried selection process. The most important factors in the evaluation of applications include:

  • Adherence to SMASH! Artist Market Rules and Guidelines, with removal of any incomplete or duplicate applications.
  • Diversity of product offerings, merchandise, and mediums. We believe a variety of media within the population of artists will benefit both attendees and artists.
  • Professionalism. Your application should exhibit a level of care that assures the jurors that you will bring quality content to SMASH!
  • Relevance to SMASH! as a family-friendly anime and manga convention. Rather than relevance to our theme for the year, it is regarding relevance to our target audience.
  • Quality of portfolio. This does not refer to having a unique artistic style but rather the clarity and completeness of your portfolio. Jurors are looking to see if your art meets the minimum technical skill for selling in a professional arena.

Applications will be taken from Tuesday 15 March 2022 at 10 am (AEST) to Thursday 7th April 2022 at 11:59 pm (AEST). It is the applicant’s responsibility to take time in filling out the form and ensure it is submitted in the most complete and error-free manner possible. Careful attention should be paid to the email and social media fields to make sure there are no misspellings.

How and when will I know if I am successful?

Once the application period is closed, applicants can expect to receive table offers or waiting list notifications via email by May 2022.

Why was I not accepted?

There are many reasons why an application may have not been accepted (or waitlisted). This includes (but is not limited to) incomplete applications, misspelled emails, but more than anything a large number of qualified applicants. Unfortunately, table spots are limited and no decision is ever personal. Staff members evaluating Artist Market applications will recuse themselves for any applications of family or friends with close ties to ensure the fairest decisions and best experience.

If accepted, what should I expect?

Before the convention:
Make sure to pay for your table and passes to receive your tickets!

On the Friday before the convention:
Artists can arrive on Friday to begin setting up their table. Artists can also begin setting up their table on Saturday morning before the event if they wish. All artists should be wearing their own supplied High Visibility vests during both set up and pack up.

For enquiries or assistance on the day please contact a member of the SMASH! Exhibitor and Sponsors team.

On the Sunday Night of the convention:
After the event ends at 5pm on Sunday all artists should immediately begin packing up their tables and exiting the venue. Please bear in mind only individuals with Artist Passes will be permitted to remain in the venue during pack-up hours. Those with regular Attendee Passes will be asked to leave the venue.

Are there any other ways I can promote my work?

Artists may donate artwork as a prize to one of the numerous events and activities running at SMASH! 2022 (e.g, trivia competition). Artists can also apply to host their own workshop or panel discussion in our panel rooms. These are just some of the various options, please ask us for more details when applying so that we can cater to you!

What table packages are you offering this year?

As part of keeping our Artist Market community safe at SMASH! and to offer a fair opportunity for all, only Full Table packages will be available this year. We will not be offering Half Table packages or Double Table packages for 2022.

Artist Market - Portfolio Advice

What kind of artworks should I put in my online portfolio?

We want to see at least 10 completed and recent examples of your work – ideally examples of work that you intend to sell at SMASH! or make you unique as an artist. Whether you decide to populate your online portfolio with fan art or original art is completely up to you, as long as it is relevant to SMASH!. If you are intent on selling non-digital work (e.g. handmade items, accessories, clothing), please take large, high quality photos and submit those in your online portfolio.

If you have photos of artist tables from previous SMASH! years or other conventions, you are also allowed to submit those in your online portfolio.

What kind of artworks should I NOT put in my online portfolio?

Please do not include unnecessary or incomplete materials in your online portfolio. This includes but is not limited to: works in progress, blog posts, personal photos, rough sketches/doodles. We want to see your examples in a way that requires the least amount of clicking and sifting through content. Traced art from official or non-official sources is strictly not allowed.

What if I want to share a table with another artist?

You may submit multiple online portfolio links so please make sure each portfolio supplied showcases only one artist’s art. Do not have one portfolio link showcasing the artworks of multiple artists.

If there are multiple artists sharing one table, please ensure portfolio links and social media links are available for all artists sharing the table. Multiple links for a particular field can be separated by a comma (,).

I’m an artist of a less common type of art (e.g. cosplayer selling cosplay prints.)

We may make exceptions for artists intent on exhibiting with less common forms of art. Please email us at artists@smash.org.au before submitting your application.

For artists selling their own cosplay prints, the standard rules and guidelines apply. Please ensure that your online portfolio is populated with large, high quality photographs of your work, photo books, and/or prior tables.

Can I use Facebook, Etsy, or Twitter as my portfolio link?

Please do not submit these social media links as your portfolio link. We want to see a concise portfolio of your best work examples and products you might sell. If you do not currently have your own website, Deviantart, Pixiv, Tumblr, Instagram or ArtStation, you can easily create one for free.

Why do you need my Facebook, Instagram, Etsy, or Twitter?

Your social media links will be used for verification purposes as well as supplementary material for your application, if it is deemed necessary.

Any strict requirements that I should know about?

If your portfolio does not meet these requirements, your application will be rejected.

  • Ensure that each artist’s online portfolio link supplied is working and available throughout the period you are being considered for a table. If we attempt to visit your online portfolio and the link is broken, your application will be rejected.
  • Your portfolio must consist of at least 10 examples of your artwork. These should demonstrate your best work and should be indicative of what you want to display or sell at your table. Please do not include sketches or incomplete works.
  • All the artwork presented in your portfolio should be your own. The SMASH! Artist Market is strictly against traced or reproduced art.
  • Each artist’s portfolio link should be available at a single URL leading to ONE of the following: your own website, Deviantart, Pixiv, Tumblr OR Deviantart. If you do not currently have such a page, you can easily create one for free.

My question isn’t on here!

If you have a question which is not available on the FAQ, please email us at artists@smash.org.au and the Artist Market team will try to get back to you ASAP.

Cosplay Enqueries

What is cosplay?

Cosplay is the abbreviated form of ‘costume play’. It is the act of dressing up as your favourite character from an anime, manga or video game and showing the community your passion for the particular character or series.

Do I have to come in cosplay?

Cosplay is not mandatory. Whether you’re dressed casually or in cosplay, all we ask of you is to enjoy yourself at SMASH!

Are there any cosplay restrictions?

Public exposure of genitalia, buttocks or breasts are not permitted. SMASH! Inc reserves the right to deem a costume you are wearing unacceptable and request you make modifications as necessary. Please visit our Code of Conduct page for more information.

I have a prop that can shoot X projectile, e.g. a toy gun or a bow as part of my cosplay. Can I bring it into the convention?

Items that shoot a projectile, for example toy guns, must have both an orange tip and have their projectiles removed upon entry. Depending on the toy or prop gun itself, it may need to be checked-in. SMASH! Inc reserves the right to determine whether or not your prop will be allowed into the venue.

Will there be a cloak room or anywhere I can drop my luggage?

SMASH! will not be providing a cloak room. The Prop Check-In Booth is for cosplay props ONLY. We will not be taking in suitcases, prams, bags or any other personal items on the day of the event.

If you wish to store your props, you may use the ICC cloaking service on Level 2. As this cloaking service will not run by SMASH!, SMASH! will not be responsible for any losses or damages to any props or items checked into the cloakroom.

Events

Will certain events be occurring?

At this point of time, SMASH! is still planning lots and lots of fun events for the weekend! Keep your eyes on this website and our social media because we’ll be announcing events as soon as they’re ready!

Are the events free?

Almost all of our events are covered by the cost of your ticket! Any event which has additional costs on top of your SMASH! ticket purchase will be advertised as such.

Guest Engagement

I have a gift for the guest. How can I give it to them?

Guests appreciate these small gestures, but please avoid anything large or bulky, heavy as most guests fly quite a distance to appear at SMASH!, and may have limited space in their luggage! If you have brought something special for the guest, such as a personal note or a small gift, we ask that you follow guidelines for practical and safety reasons.

  • Due to COVID safety plans, SMASH! staff in the Signing Area will collect and present the gift to the guest(s) on your behalf.
  • Any gifts you bring should be small, durable, and easily packed.
  • Please note that no food items will be accepted.

Please note that SMASH! staff reserves the right to reject the gift on behalf of the guest. If you have a question about policy and procedures, please see the SMASH! staff in charge of the guest signings in the Signing Area.

Can I take photos / audios / videos of the guests?

You are allowed take photos and audio/video recording of the guest(s), so long as you do not cause a disturbance in the flow of the crowd, heavy traffic areas, and do not affect the operation of SMASH! or cause discomfort to other attendees, guests, staff and crew.

Please be mindful of and follow any ‘No photography’ or ‘No flash photography’ signs and follow the instructions of SMASH! staff and crew. If you do not adhere to SMASH! policy, you will be requested by SMASH! staff to store recording devices away, move on or to relocate.

What kind of interaction with the guest(s) is allowed at the signing table?

While attendees are encouraged to converse with guests with a simple and brief comment (e.g. hi, hello, thank you), we ask all attendees to refrain from requesting any actions or other forms of interaction from the guest. Please be mindful of other attendees in the line so that the queue can move efficiently. Due to COVID precautions, any form of physical contact with the guests is strictly prohibited.

SMASH! staff reserve the right to refuse access to any attendee who fails to follow the rules or attempts to circumvent them. If you have a question about policy and procedures, please see the SMASH! staff in charge of the guest signings in the Signing Area.

My friend is getting an autograph from the guest with a valid wristband. Can I line up with them while I wait for them?

Unfortunately, due to limited spaces in the queuing area and maintaining COVID precaution measures, only the attendees with the correct wristband will be allowed to enter the queuing area. In order to ensure the safety of you and your fellow attendees, we kindly ask you to wait elsewhere in the convention area. We also highly encourage you to arrange with your friend to meet up after the signing session.

Guest Signing Sessions

How many item(s) can I get signed by the guest?

You are limited to receiving an autograph for ONE ITEM PER PERSON WITH CORRECT SIGNING WRISTBAND. Please note that the wristband is not transferable to another attendee. If you have any questions, please see the SMASH! staff.

What type of pens will be available for guests to use for signing?

On the day, guests will have a choice of three colours – black, silver, and gold – permanent markers.

When should I be there for the signing session?

In order to ensure the safety of you and your fellow attendees, we ask that you line up no more than 15 minutes prior to the signing session. We also ask you to be at the signing session no later than 30 minutes prior to the end of signing session. Signing sessions may end earlier than scheduled time period at the discretion of the SMASH! staff.

Can I get my signed item personalised by the guest?

Yes, you can, unless a specific limit is placed by a particular guest! As you enter the signing line 15 minutes before the signing session, SMASH! staff in the area will clearly write your name for you on a Post-it Note. If we missed you, please ask for our friendly SMASH! staff in the Signing Area to get a Post-it Note with your name.

Due to time constraints, please limit any form of written personalisation request to a name only. This includes, but not limited to, asking the guest to add small art or phrases related to their roles.

I do not have an item to get signed. Do you have something that I can get an autograph on?

Yes! At all of our signing sessions, you have the option to get a *free* SMASH! board (a blank paper board) where you can get an autograph from the guest.
Please note that Cosplayer Guests: Hikarin and Yosuke Sora will only be signing their own merchandise (available for purchase in the Guest Merchandise Booth in Signing Area).

What can I get autographed and what can’t I get autographed?

You may bring a single item that is official and licensed merchandise of the guest. If you are not sure, please ask the SMASH! staff in charge of the guest signings in the Signing Area. Please note that guests will not sign bootlegged or unlicensed merchandise.

  • Cosplayer Guests: Hikarin and Yosuke Sora will only be signing their own merchandise (available for purchase in the Guest Merchandise Booth in Signing Area).
  • Other Guests: They will sign items brought by the attendees as long as the items are appropriate. Please be mindful of your item of choice as the guests may decline any items that are of body parts, fan art, clothing or props, and items with depictions of lewd or suggestive imagery. Please remember that you have the option to get a *free* SMASH! board (a blank paper board) where you can get an autograph from the guest.

If you have any questions about an item, you want autographed, please ask the SMASH! staff in charge of the guest signings in the Signing Area. Please remember that you are limited to receiving an autograph for ONE ITEM PER PERSON WITH CORRECT SIGNING WRISTBAND so please think carefully about your choice!

What COVID precautions are you taking for signings this year?

  • Only the attendees collecting wristbands or those with wristbands will be allowed in the Signing Area. There will be queue management and crowd control implemented to encourage social distancing where possible.
  • We highly recommend bringing and wearing a surgical mask while queueing in the Signing Area and when speaking to the guests.
  • No gifts to be given to the guests directly. SMASH! staff will collect gifts on behalf of the guest.
  • If you bring a personal item to be signed, hands must be sanitised before sharing the item with a SMASH! crew or staff who will hand the guest the item. Hand sanitiser will be available for attendees to use in Signing Area.
  • No physical contact with the guest (this means no handshakes, hugs or other close contact).

Guest Wristbands

Do I have to pay for the guest signing event?

For SMASH! 2022, we have pre-paid or free guest signing events. The spaces for pre-paid events – for YouTubers and VTubers – have already been exhausted. You can check online for any available sessions for free signing events for Kevin Penkin, Hikarin and Yosuke Sora.

Do I need different wristbands for each guest and how many can I get?

Yes, each guest requires a specific wristband. There are 7 different wristbands available in total. You must present the valid QR code and ID to claim your wristband on the day.

  • Gigguk – Pre-paid Signing Session
  • Sydsnap – Pre-paid Signing Session
  • The Anime Man – Pre-paid Signing Session
  • CDawgVA – Pre-paid Signing Session
  • Kevin Penkin – Free Signing Session
  • Hikarin – Free Signing Session
  • Yosuke Sora – Free Signing Session

For hololive Meet & Greet events on Saturday, you need to arrive for the session 15 minutes before to get your QR code and ID checked.

Can I get the signing wristband for my friend?

Unfortunately, the wristbands are not transferable, and you cannot collect it on behalf of another individual. So, if you have the wristband, you yourself must get the autograph. If there are any signs of the wristband being transferred (e.g., damaged, etc), it may be regarded as invalid, and you will not be eligible for entry for the signing session at the discretion of the SMASH! staff in charge of the guest signings in the Signing Area.

I am a staff/crew volunteer in SMASH!. Where and how can I get signing wristbands?

If you have a valid QR code and ID, then you can join the queue and collect the wristband at any time from the Signing Area. For volunteer signing events, please contact our Department of People & Culture for more information.

I am an exhibitor/vendor in SMASH!. Where and how can I get signing wristbands?

If you have a valid QR code and ID, then you can join the queue and collect the wristband at any time from the Signing Area. If you have any questions, please see the SMASH! staff in charge of the guest signings in the Signing Area.

I am a ticket or pass “X” holder in SMASH!. Where and how can I get signing wristbands?

If you have a valid QR code and ID, then you can join the queue and collect the wristband at any time from the Signing Area. If you have any questions, please see the SMASH! staff in charge of the guest signings in the Signing Area.

I have more than 1 wristband and their times clash. What should I do?

In order to give the greatest number of fans the opportunity to meet the guest, some of our signing sessions may have clashing time periods. We ask that you take responsibility for your own schedule to be present at each session/event. If you are unable to make one of the signing sessions due to a time clash, SMASH! will not be liable to give any special consideration.

If you are already in the queue to wait for multiple guests in the same signing session, please ask the SMASH! staff in charge of the guest signings in the Signing Area for their instructions.

I got a signing wristband from Saturday, but I missed the signing session. Can I use it for Sunday?

Unfortunately, the wristbands are assigned for each day and so, they are not transferable to the next day. You will have to collect a new and valid wristband again the next day.

Lotteries

What is the lottery for?

SMASH! is running a number of limited-capacity guest events this year, and the opportunity to participate in these events will be determined through an open lottery system. Entry into the lottery is only available for valid SMASH! General Attendee pass (this includes tickets purchased in 2020 and 2021) holders. The events are as follows:

  • 1-on-1 Meet & Greet with Hakos Baelz – Sat 16 July 2022, 3:30pm – 4:30pm
  • 1-on-1 Meet & Greet with Tsukumo Sana – Sat 16 July 2022, 4:30pm – 5:30pm

What is the lottery process?

We are implementing a lottery process for limited-capacity events this year. This means you will need to first enter a lottery for a chance to attend these events. The lottery winners will be selected at random, and the winners will be getting an email from us to confirm their attendance!

Why are you running a lottery for these events?

We want to give fans the fairest opportunity to attend the limited-capacity guest events this year. The lottery process allows us to provide an equal chance to all SMASH! General Attendee pass holders, avoiding the need to line up on the days of convention or any technical issues that could occur.

Do I have to pay money to enter the lottery?

Entry to a lottery is FREE for valid SMASH! 2022 General Attendee pass holders. While the entry to a lottery is free, you will need to purchase and pay for the Meet & Greet event ticket if you are a winner of the lottery to that specific event.

What are the requirements to enter the lottery?

All you need is to have a valid SMASH! 2022 General Attendee pass for the day of the event (this includes tickets purchased in 2020 and 2021). For example, to enter the lottery for an event on Saturday, you must have either a Saturday pass or a Weekend pass.

The General Attendee pass MUST be under your own name as we will be checking IDs. Remember, once you have entered the lottery, you will not be able to change your ticket anymore, so make sure you have the correct name and ticket!

How do I enter a lottery?

We have written up a guide on how you can enter a lottery from your SMASH! Tickets Account: Entering a lottery guide.

When do lotteries open or close?

Please check social media for all the opening and closing times for each lottery as times may change. Make sure you take note of the day we draw winners to check your email!

How many times can I enter the lottery?

Each valid SMASH! 2022 General Attendee pass (this includes tickets purchased in 2020 and 2021) will allow you only ONE ENTRY into each event. Once you enter, you will receive an email confirming your entry to the lottery.

I have a crew/staff/media/exhibitor etc. pass. Can I enter the lottery?

Due to the limited capacity, we can only offer entry to these events to our General Attendees. If you hold another SMASH! pass and wish to enter a lottery, then you will need to purchase a valid SMASH! 2022 General Attendee pass (this includes tickets purchased in 2020 and 2021) to enter.

How do I know that I’ve won the lottery?

The lottery winners will receive an email after the draw has taken place. You will then need to pay for the event ticket within the time frame stated in the email, so please double check when the lottery draw happens so you don’t miss out! Unsuccessful participants will not be notified.

How do I pay for the event once I’ve won the lottery?

Your ticket will be updated in your SMASH! Account to include payment instructions to pay for the event you won the lottery for. Once you have completed the purchase, your ticket will be updated to include the guest event ticket which can be redeemed on the day of the event.

Is there a time limit to pay for the tickets after winning the lottery?

Once you win a lottery, the email you receive will give you instructions on how to pay and when to pay by. If you miss the deadline, the ticket will be returned to the lottery system to be assigned to another participant of the lottery.

What do I have to do on the day of the event?

Please arrive 15 minutes before the scheduled event start time with your SMASH! 2022 ticket and a valid form of photo identification. SMASH! staff will be conducting ID checks on the day of the event to confirm your attendance at the event.

I suddenly can’t make it to SMASH! 2022 after I won and accepted a lottery. Can I transfer the event ticket/lottery to another person?

Unfortunately, the accepted event tickets are not transferable to another person.

I bought more SMASH! tickets to get more entries into the lottery. If I do not win, can I receive a refund on the ticket I purchased?

Refunds and ticket downgrades are not permitted unless for exceptional circumstances. Purchasing tickets for the purpose of entering the lottery will not be grounds for a refund. Please consider your purchase carefully before proceeding with your order. Please see our Ticketing Policy for more details.

Will every guest event be a lottery?

No, only selected events with a very limited capacity will be using the lottery system. Please keep an eye out on our social media and our website for updates on all guest events!

Online Sales

When do online ticket sales open?

Online ticket sales will open Sunday, March 20th 2022, 10.00 am AEST (Australian Eastern Standard Time). Early bird discounts are available until March 20th 2022, 11:59 pm AEST.

When do online ticket sales close?

Ticket sales will finish on Sunday 3rd July, 2022 at 11:59pm AEST (UTC +10:00). Or when all the tickets to the convention have sold out.

What payment methods do you accept online?

You can purchase tickets online using your credit or debit VISA or Mastercard.

If you wish to pay via cash, please keep an eye out on our social media for our pop-up booths for alternative payment options.

What ticket should I buy? Single day or the Weekend bundle?

We highly recommend buying the Weekend ticket so you don’t miss out on any popular events and activities

If you only wish to attend one day of the convention, you are more than welcome to purchase a single Saturday or Sunday general admission ticket. Please bear in mind that your tickets will only allow entry to the convention for the dates specified.

Please keep your Weekend ticket PDF handy as it will be required for entry on both days!

Why do you charge a handling fee?

As SMASH! is a not-for-profit organisation which is organised by a great team of volunteers, by the fans for the fans, the handling fee allows us to provide online booking services so you can secure your ticket online before the convention. Without this fee the cost would be passed onto other areas of the convention and limit the large amount of completely free content that SMASH! has on offer.

Why do I need to provide my details to place an order?

Your details will allow us to issue your ticket and receipts correctly. If there’s a problem with your order, it will also help us verify your identity. If you do forget your ticket or it doesn’t work on the day, we can check your ID and sort things out for you! Please ensure you use your full legal name and double check for spelling mistakes!

I’m from overseas, do I use my home address?

Yes – please enter your home residential address, so if you lose your ticket we can verify your purchase.

I want to buy multiple tickets. Do I have to fill out the form multiple times?

Yes – once you create an account, you will be able to purchase multiple tickets in one order! Your order will also be saved under your account and can be reviewed at any time, so we highly recommend creating an account to save your purchases.

Please check that you add the names of all the people you’re ordering tickets for. Unfortunately we are unable to offer group discounts on any of our tickets.

If you choose to check out as a Guest, you will be required to create a new order for each ticket you wish to buy.

How will I get my ticket?

After we have processed your payment successfully, you will receive a confirmation email outlining your order number and total amount paid.

Your tickets will be sent to your email. Make sure to check your spam and junk folders as they may end up in there! Please note that processing times on tickets can take some time so you may not receive your ticket immediately when tickets are purchased.

Once you receive your tickets, simply print out all pages and bring them with you to the convention or have them ready on your mobile device.

If I buy tickets for other people, does everyone need to arrive at the convention at the same time?

Nope! Each person you order a ticket for will have their own personalised ticket. You could, for example, send your friends’ ticket PDF file to them who can print their own ticket and meet up inside the convention if you are making separate ways to the venue.

Can I scan my ticket QR code on my mobile device?

Yes you can – please make sure to turn your mobile device screen brightness to the maximum to help us with the scanning. However, to avoid delays or issues, we strongly recommend that you print out your ticket.

I’ve bought my tickets online but I haven’t received them!

After we have processed your payment successfully, you will receive a confirmation email outlining your order number, the total amount paid and a receipt. A ticket PDF will also be emailed to you.

If you can’t find your tickets after 48 hours of purchase, please send us an email via Contact Us

Can I upgrade my pre-purchased ticket?

You can only upgrade a pre-purchased ticket if you have a SMASH! account and while tickets are on sale. To upgrade your ticket, simply log into your SMASH! account at tickets.smash.org.au. Then follow the upgrade guide to upgrade your ticket/s!

If you don’t have a SMASH! account, you can create one and the link your existing order to that account.

If you are having difficulty upgrading your ticket, please send us an email via Contact Us so we can assist!

Downgrades and exchanges are generally not allowed under our Ticketing Policy. Please consider your purchase carefully.

One of my friends can’t make it. Can I give the ticket to another friend? / I can’t make it. Can I let someone else use my ticket?

Absolutely! You can edit the name on the ticket through your SMASH! Ticket account. Simply log in, change the necessary details and save.

If you do not have a SMASH! Account, you can create a new one and link your existing order to that newly created account. Then you will be able to change the name on any of the tickets in the order.

Please note: All ticket change requests and payments must be made by Sunday, 3rd July, 2022 at 11:59 pm AEST. After this date, you will no longer be able to make any more changes to your order.

Can I change the date of my ticket?

Yes! As the price of Saturday and Sunday are the same, you can edit the day you wish to attend. Please log in to your SMASH! account, find your order and press the ‘upgrade’ button. Go through the upgrade flow, but just swap your existing day ticket for a different day. You do not need to pay anything more – that’s it!

Please note that swapping the day of the ticket is only possible when there are tickets on sale.

We have a helpful guide on how the upgrade flow works available for you to read as well.

If you are having difficulties in completing this, please send us an email via Contact Us.

Do you offer special discounts or deals for groups?

At SMASH!, prices for all ticket types are the same for all attendees whether they are purchasing tickets together or individually. However, please ensure the details and tickets for each member of your group are correct before purchasing in the event that there is a problem with your order.

What is your policy on refunds?

SMASH! does not generally offer refunds on ticket purchases. Please read our Ticketing Policy for more information.

Do you have pensioners, child, or concession tickets?

At SMASH!, prices for all ticket types are the same for all attendees regardless of age. However, if you have a current and valid Companion Card and / or plan on bringing small children to the convention, please see our friendly staff on the day and we will try to sort something out for you!

I kept my ticket from 2020 or 2021. Do I have to do anything?

Your ticket will automatically be valid for SMASH! 2022, so you won’t need to do anything else. We’ll send you an updated copy of your ticket(s) to the email you had registered your 2020 or 2021 ticket with. Make sure to check your spam and junk folders as they may end up in there!

If you had purchased a ticket for SMASH! 2020 or 2021 and you are no longer able to attend SMASH! 2022, you can request a refund by filling out our refund form on the COVID-19 announcement page.

Will it be possible to buy SOLD OUT tickets at the door?

Unfortunately once tickets are sold out on the website, no extra tickets will be available at the door.

Photography & Videos

Can I take photos and videos at SMASH!?

Yes! You can take photos and videos at SMASH! just like every other year. This means that photography and videography within ICC Sydney Exhibition Centre are welcomed and encouraged so long as you do not cause a disturbance in the flow of the crowd and heavy traffic areas.

Please note that photos and videos are NOT permitted in certain areas such as the Maid Cafe, VIP areas, and Workshop rooms, as well as STAFF ONLY and back of house areas. Please be mindful of and follow any ‘No photography’ or ‘No flash photography’ signs and follow the instructions of SMASH! Staff and Crew.

Cosplay is NOT consent! Please remember to ask for cosplayers’ permission before you take a photo or video of them!

If you are taking photos or videos outside the grounds of ICC, you will be subject to the respective authorities’ rules and regulations.

Can I bring my photography and videography equipment (tripods, stands, etc.)?

SMASH! does not explicitly prohibit the use of photography and videography equipment, however due to impacts to crowded areas within the exhibition halls, equipment such as tripods, stands, etc. that may cause obstruction, will be discouraged and you may be requested by SMASH! Staff or ICC staff to move on or to relocate.

For the safety of others, any equipment longer than 1.2 metres in length must be checked in at the Cosplay Check-In booth before entering the exhibition halls. Please rest assured that you will be able to retrieve your equipment at any time you wish to take photos elsewhere. However, they will need to be checked-in again when returning into the exhibition halls.

ICC Sydney are aware of the enthusiasm that SMASH! Attendees have for photography and are generally supportive of these activities so long as activities are conducted in a safe and respective manner.

SMASH! Policy can only be applied to areas under our direct control, and explicit permission for attendees to conduct activities outside of our areas are not expressly granted just because you are a SMASH! attendee.

ICC Sydney will be monitoring the hallways and all other parts of the exhibition and convention centre on all levels, and all attendees and general public are subject to ICC Sydney’s rules and their sole discretion.

Am I allowed to take photos or videos outside of ICC Sydney (e.g. in Tumbalong Park)?

If you are taking photos or videos outside the grounds of ICC Sydney, you will be subject to the respective authorities’ rules and regulations. SMASH! is not responsible for any correspondence between you, authorities and any third parties.

SMASH! on the day

What is SMASH!?

SMASH! Sydney Manga and Anime Show is an annual Japanese popular culture convention held in Sydney, Australia. SMASH Inc. is a registered non-profit volunteer-run association which means we are truly run by fans for fans.

When is SMASH! 2022?

SMASH! 2022 will be held on Saturday 16 July & Sunday 17 July 2022.

Where is SMASH! 2022?

SMASH! 2022 will be held at the ICC Sydney Exhibition Centre. It is located in the heart of Darling Harbour at 14 Darling Dr, Sydney NSW Australia 2000.

How do I get to SMASH! 2022?

There are various public and private transport options as well as car parking facilities at ICC Sydney and the surrounding area. For more information, please refer to our getting there page.

Am I too young or too old to enter SMASH!?

You are never too young or too old to enter SMASH! However, persons under the age of 13 must be accompanied by an adult. Children aged 7 or under may enter free with a paying adult.

Can I bring a carer with me? Do you accept Companion Cards?

If you hold a current and valid Companion Card, your carer may accompany you on the day for free! On the day, please show both your ticket and Companion Card to our staff, and we’ll provide your carer with a free pass. If you are purchasing a ticket online or at one of our pre-convention pop-up booths, you only need to purchase a ticket for yourself!

Can I bring an assistance animal?

Yes, bringing a registered service/assistance animal is fine! Animals that do not perform a service (such as pets) cannot be brought into the venue. We apologise for the inconvenience.

Do tickets include free travel on public transport?

Unfortunately, your ticket does not include free travel on public transport to and from the venue.

COVID-19 related enquiries

SMASH! will be operating under a COVID-19 safe plan with ICC Sydney and NSW Health. For more information, see our COVID-19 Conditions of Entry.

When are your opening hours?

Saturday 16th July
Opening time: 10:00 am
Closing time: 6:00 pm

Sunday 17th July
Opening time: 10:00 am
Closing time: 5:00 pm

Will I be able to purchase tickets on the day?

Tickets that are marked as “SOLD OUT” on our website tickets.smash.org.au will not be sold at the door on the day of the convention.

Vendor Enquiries

I want to join the Artist Market, be an Exhibitor, or have a Community Club table. Where do I apply?

Applications for vendors will be opening and closing at different times in the lead up to the convention. Please check our Get Involved page for more details on individual applications.

When will I be notified of whether or not I got accepted?

Artist Market response emails will be sent out no later than May 2022. You will be getting an email whether or not you got accepted into the SMASH! 2022 Artist Market.

Will I need to provide my own high-vis during setup and packup?

Yes! SMASH! will not be providing high-vis vests for artists before or after the convention.

Do the exhibitors at SMASH! sell fake figurines, toys, DVDs, CDs, etc.?

The selling of bootleg and illegal merchandise at the convention is prohibited. We conduct thorough bootleg inspections before the event to make sure that no exhibitors sell these items and our attendees can be sure to purchase authentic products.

Volunteer Enquiries

When and how will I know that I have been accepted into volunteering for SMASH! 2022?

Applications for SMASH! 2022 on-the-day volunteers (SMASH! Crew) are open until Saturday, 30 April 2022 11:59 pm (AEST).

Once applications have closed we will send you an email letting you know if you have been accepted or not.

If you have applied but have not heard back after applications have closed, please send a Volunteer Enquiry via our Contact page.

What is the minimum age to volunteer at SMASH!?

You must be at least 16 years or older at the time applications close (Saturday, 30 April 2022). The exception to this is for Maid Cafe, where you have to be 18 years or older at the time applications close.

This means if you’re turning 16 (or 18 if you are applying for Maid Cafe) on 30 April 2022, unfortunately we cannot accept your application.

If you are under the age of 18, you will need parental consent to participate at SMASH!.

Do we get breaks? I want my break at a specific time, is this possible?

Yes! We all need breaks during the day and we will try our best to cater to time specific breaks. However, with a large volume of volunteers to consider, options may be restricted.

Do I have to volunteer both days?

You do not have to volunteer for both days, please specify which day(s) you are available on the application.

I live interstate. Can I still volunteer?

We accept volunteers from all around Australia, as long as you are able to make your own arrangements to attend our convention day(s).

I can’t speak English too well. Can I still volunteer?

Yes – we welcome everyone! Your selection is based on your response to the questions on the form, so please take your time filling it out.

Can I volunteer and cosplay at the same time?

Yes! All volunteers have the option to cosplay so long as it does not interfere with your assigned role. Please follow the instructions of your designated SMASH! Staff to see if your role allows cosplay or not.

Do I get paid during the event?

SMASH! is a non-profit organisation run by fans for fans! No one receives monetary compensation as we are all volunteers, even the President and the Chairperson!

Are there any requirements to become a SMASH! Crew?

At the time of applications closing (30 April 2022), you must be 16 years or older to volunteer. The exception to this is Maid Cafe, where you will have to be 18 years or older at the time of applications closing to volunteer.

If you are under the age of 18, you will need parental consent to participate at SMASH!.

You must also be currently living in Australia.

I've never had any work or volunteer experience. Can I still apply?

Yes – you can still apply to be a SMASH! volunteer without any experience. We are looking for fun and responsible people to join us!

Are there any benefits for becoming a SMASH! volunteer?

As a SMASH! volunteer, you will be presented with a SMASH! volunteer Certificate upon completion of your volunteer duties, meet new friends with the same interest, learn new skills and experiences like none other. We often invite volunteers to do more for the organisation and encourage them to apply to be permanent staff members so that they can contribute in more ways for next year’s convention!

Training activities for SMASH! Volunteers (Crew) are compulsory. If I do not attend the compulsory training, what happens then?

The training activities are to provide you with all essential training and are therefore compulsory. If you cannot attend the training activities and do not provide us with an adequate reason, we will not be able to continue with your volunteer status and you will not be able to volunteer at SMASH! 2022.

Can I choose which department I wish to volunteer in?

You can select your preferences for the department you wish to volunteer for. However, keep in mind that with so many volunteers, you may not be allocated to your first preference, in which case you’d be allocated to your second, or third. Your allocation is dependent on our volunteer requirements.

I want to clarify a personal problem. Who do I contact?

Feel free to contact via our Contact page. We are here to answer any and all questions you have about volunteering and about SMASH!

What jobs am I expected to do on the day?

Volunteers (Crew) will be assigned to department(s) during the convention. Volunteer duties vary from department to department. This will be provided to you during training day(s) where you will be assigned to department(s) prior to the convention.

Can I volunteer with my friend?

You are more than welcome to apply with your friend, everyone will need to complete an application form. We want you to enjoy the convention as much as you can, however please understand that there are many different tasks on the day and there is no guarantee that both you and your friend will be accepted together in the same section.

What are the Crew application preferred areas this year?

For SMASH! 2022, we have split our departments requiring event volunteer support into 3 major areas. The scope of each area is:

Events Support – Supporting departments who host our Show offerings, such as activities, workshops, panels, stage events, guest experiences and more.

Ticketing / Customer Service – Supporting ticket sales, entry queue management, information booth, merchandise and customer service related tasks.

Community Support – Ushering team supporting all our communities including attendees in times of need.

My question hasn’t been answered.

We’d be happy to help! Get in touch via our Contact page and we’ll do our best to assist you.